RETURN POLICYUpdated 2 months ago
Dynatrac prides itself on having the best customer satisfaction in the automotive business. We want you to be completely satisfied with your purchase and tell others about your experience. Our return policy is simple: If you are not 100% satisfied with any standard, non-custom product, we will credit your account or refund your money. Just return the part(s) to us in new, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, rusted, scratched, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any non-conforming materials. To return an item, call Dynatrac at 714-596-4461 or email us at [email protected] for a Returned Merchandise Authorization (RMA) number. Then securely package the item(s) and return them to Dynatrac, with the RMA number clearly marked on the package.