What do I do if my item(s) arrives damaged?Updated 2 months ago

Your cooperation in this process is essential! NEVER sign for a damaged package, crate or pallet without noting that damage is evident on the paperwork. Don’t be rushed into signing blindly. You are not required to investigate the contents in the driver’s presence. Just make sure that you see the driver make a notation on the paperwork that damage to the packaging and/or concealed damage to the contents is obvious/likely.

It is rare, but sometimes items are damaged during shipping. Dynatrac will package your products to ensure that they arrive safely when handled correctly and reasonably by the carrier. Items damaged in shipping are the responsibility of the shipping company. However, as a valued Dynatrac customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging is the responsibility of Dynatrac, and we will cover any damages once our liability is established.